Knowledge Management is the collection of processes that govern the creation, dissemination, and utilization of knowledge. In one form or another, knowledge management has been around for a very long time. Practitioners have included philosophers, priests, teachers, politicians, scribes, Liberians, etc.
So if Knowledge Management is such an ageless and broad topic what role does it serve in today's
Information Age? These processes exist whether we acknowledge them or not and they have a
profound effect on the decisions we make and the actions we take, both of which are enabled by
knowledge of some type. If this is the case, and we agree that many of our decisions and actions
have profound and long lasting effects, it makes sense to recognize and understand the processes
that effect or actions and decision and, where possible, take steps to improve the quality these
processes and in turn improve the quality of those actions and decisions for which we are
responsible?
Knowledge management is not a, "a technology thing" or a, "computer thing" If we accept the
premise that knowledge management is concerned with the entire process of discovery and
creation of knowledge, dissemination of knowledge , and the utilization of knowledge then we are
strongly driven to accept that knowledge management is much more than a "technology thing" and
that elements of it exist in each of our jobs.
Knowledge Management (KM): This is, as the word implies, the ability to manage "knowledge".
We are all familiar with the term Information Management. This term came about when people
realized that information is a resource that can and needs to be managed to be useful in an
organization. From this, the ideas of Information Analysis and Information Planning came about.
Organizations are now starting to look at "knowledge" as a resource as well. This means that we
need ways for managing the knowledge in an organization. We can use techniques and methods
that were developed as part of Knowledge Technology to analyze the knowledge sources in an
organization. Using these techniques we can perform Knowledge Analysis and Knowledge
Planning.
Knowledge Analysis (KA): In Knowledge Analysis we model a knowledge source in such a way
that we can analyze its usefulness, its weaknesses and its appropriateness within the organization.
Knowledge Analysis is a necessary step for the ability to manage knowledge. Within Knowledge
Analysis we can use knowledge modeling and knowledge acquisition techniques.
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